SERENA DRESS

• 10-15 days for Northern and Central regions to receive goods

• 01-05 days for the Western region to receive goods

• INNER CITY: 01-05 days to receive goods

For customers who require express delivery within 4–5 days, please contact Joséphine directly for a personalized shipping quote.

Due to the nature of Joséphine’s products, we do not accept returns or exchanges once an order has been confirmed.

All orders are confirmed via email, including product images or videos, sizing, colors, and detailed order information. Customers are responsible for thoroughly reviewing and confirming these details before finalizing the order.

By confirming the order via email, the customer agrees that the order cannot be returned or exchanged due to reasons such as change of mind, wrong sizing selection, or personal preference.

Joséphine only considers exchange support in cases of manufacturing or supplier defects. In such cases, customers must provide clear images or videos of the product along with the purchase receipt for assessment.